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Privacy Policy

Ninho Feliz — Store Policies

Effective date: October 23, 2026

1. Shipping Policy

Free Shipping

Ninho Feliz offers free shipping on orders shipped to eligible addresses within the United States. No separate shipping fee will be charged at checkout.

Order Processing

Orders are generally processed within 1–3 business days. During holidays, peak shopping seasons, or other periods of high demand, processing may take up to 5 business days.

Business days are Monday through Friday, excluding applicable holidays.

Estimated Delivery Times

For products shipped from U.S.-based suppliers, estimated delivery is generally 3–5 business days after shipment.

Including processing time, the estimated total delivery timeframe is approximately 4–8 business days. These are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier delays, holidays, weather, or other circumstances beyond our control.

Order Tracking

When tracking information is available, it will be provided to help customers follow their shipments. Tracking updates may take some time to appear after an order ships.

Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Delays and Delivery Issues

If your order is delayed, appears lost, or has a tracking issue, please contact us so we can investigate and help resolve the situation.

Out-of-Stock Items

If an item becomes unavailable after an order is placed, we may contact the customer to offer the option to wait for restocking or choose an alternative product. An alternative will only be provided with the customer's agreement. If neither option is accepted, the order will be canceled and a refund arranged as applicable.

Contact

For shipping questions, contact us at ninhofeliz2022@gmail.com.

2. Return and Refund Policy

At Ninho Feliz, we want our customers to be satisfied with their purchases. If there is a problem with an order, please contact us so we can review the situation.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery, where permitted by applicable law.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the product and the problem.

  • Photos of the packaging, when relevant.

We will review the information and determine an appropriate resolution based on the circumstances. Depending on the case, available options may include a refund or replacement.

Returns

Return requirements may vary depending on the product and supplier. Please contact us before sending any item back. We will provide instructions if a return is required or approved.

Do not send products to a supplier or fulfillment warehouse without our authorization.

Change of Mind

We do not offer voluntary returns solely because a customer changes their mind, subject to any mandatory rights under applicable law.

This policy does not limit any consumer rights that cannot legally be excluded.

Refunds

If a refund is approved, it will generally be issued to the original payment method. The time it takes for the funds to appear depends on the payment provider and the customer's financial institution.

Refunds are reviewed individually. A refund or replacement from a supplier is not guaranteed, but we will assess the issue and work toward an appropriate resolution.

Wrong Size or Fit

Please review product descriptions and available sizing information before ordering. If you receive a size different from the one you ordered, contact us with your order details and evidence of the size received.

If the correct size was delivered but does not fit as expected, the request will be reviewed under this policy and any applicable consumer protection requirements.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once processing or shipment has begun.

If an order is canceled and a refund is due, we will arrange the refund as applicable.

Contact

For return or refund requests, email ninhofeliz2022@gmail.com and include your order number.

3. Privacy Policy

Ninho Feliz respects your privacy and is committed to handling personal information responsibly.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Name and contact details.

  • Shipping and billing addresses.

  • Order and purchase information.

  • Information you provide when contacting customer support.

  • Technical information, cookies, and website usage data collected through our website and enabled tools.

Payment information is processed through our payment service providers. We do not intentionally collect more information than is reasonably needed to operate the store and provide our services.

How We Use Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and provide order updates.

  • Process payments, refunds, and customer service requests.

  • Prevent fraud and protect the store.

  • Maintain and improve our website.

  • Meet legal and regulatory obligations.

  • Measure advertising performance and, where permitted, support marketing activities.

Service Providers and Information Sharing

To operate our store, we may share relevant information with service providers, including:

  • Wix, which hosts and supports our online store.

  • Stripe, which processes payments.

  • Zendrop and relevant suppliers or shipping providers, which help fulfill and deliver orders.

  • TikTok and related advertising or analytics services, where enabled, for measurement and advertising purposes.

These providers may process information according to their own privacy terms and applicable law. We do not sell personal information for money. Any data sharing or targeted advertising is subject to applicable legal requirements and available privacy controls.

Cookies and Similar Technologies

Our website and integrated services may use cookies, pixels, and similar technologies to support website functionality, understand site usage, and measure advertising performance.

You can manage available cookie or browser settings through your browser and any privacy controls we provide. Blocking certain technologies may affect some website features. Where consent is legally required, we will seek it as applicable.

Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfillment, customer service, legitimate business purposes, dispute resolution, and legal obligations.

We use reasonable measures designed to protect personal information. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or limit certain processing.

To make a privacy request, contact ninhofeliz2022@gmail.com. We may need to verify your identity before responding.

Children's Privacy

Our store is intended for adults making purchases. We do not knowingly collect personal information directly from children in violation of applicable law.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The updated version will be posted on this page with its revised effective date.

Contact

For privacy questions or requests, email ninhofeliz2022@gmail.com.

4. Terms and Conditions

Overview

These Terms and Conditions govern your use of the Ninho Feliz website and purchases made through our store. By using the website or placing an order, you agree to these terms, subject to any rights that cannot legally be excluded.

Product Information

We make reasonable efforts to display product descriptions, images, prices, and other information accurately. However, minor variations in color, appearance, packaging, or presentation may occur.

Please review the product description, specifications, and sizing information before placing an order.

Pricing and Payment

Prices are displayed on the website and may change without prior notice. The price applicable to an order is the price shown at checkout when the order is placed.

Payments are processed through the payment methods available at checkout. Orders may be subject to verification or cancellation where necessary to address suspected fraud, pricing errors, or product availability issues, consistent with applicable law.

Shipping and Availability

Shipping estimates are not guaranteed delivery dates. Product availability may change, including after an order is submitted.

If an ordered item becomes unavailable, we may contact you about waiting for restocking or choosing an alternative. We will not substitute a different product without your agreement. If no acceptable option is agreed upon, we will cancel the order and arrange any applicable refund.

Returns and Refunds

Returns, refunds, and replacements are governed by our Return and Refund Policy. Nothing in these Terms removes rights provided by applicable consumer protection law.

Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the store for fraudulent or unlawful purposes.

Third-Party Services

Our store may rely on third-party services for hosting, payments, fulfillment, shipping, analytics, and advertising. Those services may be subject to separate terms and privacy policies.

Limitation of Liability

To the extent permitted by applicable law, Ninho Feliz is not responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

Applicable Law

These Terms are subject to applicable laws and mandatory consumer protections. Nothing in this section is intended to deprive a consumer of protections that cannot legally be waived.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Changes will apply as permitted by applicable law.

Contact

For questions about these Terms, contact ninhofeliz2022@gmail.com.

5. Contact Information

Store: Ninho Feliz
Email: ninhofeliz2022@gmail.com
Business address: Procopio Gomes 825, Joinville, Santa Catarina, Brazil.

For questions about orders, shipping, returns, refunds, or privacy, please contact us by email and include your order number when applicable.

Policy preparation note: Before publishing, confirm that these policies accurately reflect the store's actual Wix, Stripe, Zendrop, and TikTok Pixel settings. Review any legal requirements applicable to the customers and jurisdictions served. The policies should be updated if the store begins serving additional countries or changes its fulfillment practices.

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